Technology Support Associate

Alta Vista School is seeking a dynamic and detail-oriented Technology Support Associate to join our team from October 2024 until June 30th, 2024, with the possibility of an extension. The Technology Support Associate assists with the day-to-day operations of the technology department. The incumbent will support the school by providing first-level technology and AV support to all end-users (students, faculty, staff, and parents) and report to the Tech Systems Manager.


SPECIFIC DUTIES:

• Create and maintain information such as forms, events, and school policies within the Veracross Student Information System (SIS).
• Install, configure, troubleshoot, and maintain Mac OS laptops, iPads, Chromebooks, and other peripherals, software, network services, and campus technology systems, including printers and AV equipment.
• Create and maintain user accounts for various systems.
• Maintain accurate databases of hardware inventory, hardware maintenance, and software installation.
• Process new devices and distribute them to end-users.
• Document installation and configuration procedures.
• Create/update software images for computers using the school's MDM solution.
• Utilize the Help Desk, responding within the ticketing system and providing technical assistance and support for all users.
• Provide training and support to assist staff members in gaining confidence with our SIS platform.
• Create and update online support tips, directions, tutorials, and documentation.
• Maintain, set up, and support AV technology in the classrooms and for special events.

WORK ETHIC:

• Maintain confidentiality at all times regarding the AVS community.
• Respect, cooperate, and maintain a positive attitude with colleagues (faculty and staff), students, and parents.

QUALIFICATIONS:

• Bachelor's degree, computer science or information systems preferred, or equivalent IT Certifications.
• Experience supporting hardware and software at a help desk administrator or equivalent role.
• Experience supporting Student Information Systems and Learning Management Systems. Veracross experience is a plus
• Knowledge of Google Workspace, Apple, iOS, MacOS, and Chrome devices.
• Excellent written and verbal communication skills, along with the ability to collaborate effectively with all members of the community, including, teachers, administrators, staff, students, and parents.

SALARY:

$65,000 - $75,000 per year, based on experience

If interested, send a cover letter and resume to Tech Systems Manager, Shana Krallman at shana.krallman@altavistaschool.org.

Alta Vista is committed to being a safe and welcoming place for all families, students, and faculty. The Alta Vista School does not discriminate against employees on the basis of race, color, religious creed, gender, sexual orientation, national origin, ancestry, age, marital status, or disability.